At Nine West at Modern Fashion Sale, we’re committed to making your shopping experience as effortless and stylish as our footwear collection. Below you’ll find all the details about our shipping options and hassle-free return policy.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your Nine West purchases as much as we do. If you’re not completely satisfied, our flexible return policy has you covered.

Return Eligibility

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unworn, unwashed, with all tags attached
  • Original packaging must be included
  • Proof of purchase (order number) required

Important Hygiene Note:

For hygiene reasons, we cannot accept returns on Slippers and Sandals & Thongs unless they are defective or incorrect items. All other footwear and accessories in our collection are eligible for returns.

How to Return or Exchange

  1. Contact Customer Service within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – Our team will review your request within 1-2 business days
  4. Package Your Items – Once approved, carefully pack the items in their original packaging
  5. Ship Your Return – Send the package to our return center (address will be provided in your approval email)

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Nine West Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

Product Name: [Product Name]

Size/Color: [Size and Color]

Reason for Return: [Please specify]

Preferred Resolution: [Refund/Exchange for [Product Details]]

Please advise on the next steps for processing my request.

Best regards,

[Your Full Name] [Your Email Address] [Your Contact Number]

Shipping Your Return

You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our return address will be provided in your approval email, but generally items should be sent to:

Nine West Returns
1832 Chardonnay Drive
La Center, US 98629

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement

Note: Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost of the replacement item.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To process an exchange:

  • Follow the standard return process above
  • Clearly indicate in your request what you’d like to exchange for
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If it’s of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

International Returns

For our international customers (excluding some Asian and remote areas):

  • You are responsible for any customs fees or duties on returned items
  • Return shipping costs are not refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our fashion-forward customer service team is happy to assist with any questions about our shipping or return policy. Contact us at [email protected] Monday-Friday, 9AM-5PM PST.

Thank you for shopping with Nine West at Modern Fashion Sale – where style meets convenience!